New Account Request

New Account Request

Online orders are currently limited to commercial breweries within the United States.
If you are a current YCH HOPS customer, click here to claim your account. New customers, please complete the form below. Customers outside of the United States, contact us by phone or e-mail to place an order. New account requests must be confirmed prior to ordering; please allow one business day for review and approval.

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Business Information

Shipping Address

We cannot ship to PO Boxes

Billing Address



Terms & Conditions Privacy Policy Shipping Policy Return Policy

TERMS & CONDITIONS

TERMS OF USE AND CONDITIONS (AGREEMENT) OF SPOT.YCHHOPS.COM PLEASE READ THIS AGREEMENT CAREFULLY. YOUR USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT. DO NOT USE THE SITE IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THE AGREEMENT.

1. DEFINITIONS. A “user” is someone who accesses, browses, views, or in any way uses the Site. The terms “you” and “your” refer to you, as a user of the Site. The terms “we,” “us,” “our” or “YCH Hops” refer to Yakima Chief-Hopunion LLC. “Content” means all of the text, images, photos, audio, video, and all other forms of data or communication. “User Content” means Content that you submit or transmit to or through the Site, such as reviews, comments, invitations, advice, and information that you display. “YCH Content” means Content that we create and make available on the Site. “Third Party Content” means Content that is made available on the Site by parties other than YCH Hops or its users, such as data providers who license data to YCH Hops for use on the Site.

2. BINDING EFFECT. This is a binding agreement. By using the Internet site located at Spot.YCHHops.com (collectively, the “Site”) or any service connected with the Site (the “Services”), you agree to abide by this Agreement, as they may be amended by YCH Hops from time to time at its sole discretion. YCH Hops will post a notice on the Site any time this Agreement has been changed or otherwise updated. It is your responsibility to review this Agreement periodically, and if at any time you find this Agreement unacceptable, you must immediately cease all use of the Site. Continued use of the Site constitutes consent to modifications or changes to the Agreement. In the event any User Content or Third Party Content used on the Site purports to impose different Terms and Conditions, this Agreement supersedes and supplants all others.

3. PRIVACY POLICY. YCH Hops respects your privacy and permits you to control the treatment of your personal information. See our Privacy Policy for information relating to the collection and use of your personal information.

When you are required to open an account to purchase goods or products via the Site, you must complete the registration process by providing the complete and accurate information requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify YCH Hops immediately on any unauthorized use of your account, user name, or password. YCH Hops shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by YCH Hops, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else’s use of your account or password.

4. USER CONTENT. You grant YCH Hops a license to use the materials you post to the Site. Any and all User Content posted to the Site must first be reviewed and approved by YCH Hops, which reserves the right, in its sole discretion, to modify, edit, or refuse to post any and all User Content. By posting, displaying, or otherwise transmitting User Content to the Site, you are granting YCH Hops a license to use User Content in connection with the operation of the Internet business of YCH Hops. YCH Hops also reserves the right to, without limitation, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that YCH Hops may publish or otherwise disclose your name, if given, in connection with your User Content. By posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.

5. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When accessing or using the Site, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Site is at all times governed by and subject to laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or Content in violation of any party’s copyrights, trademarks, patents, trade secrets, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by any Content you provide, post, or transmit. The burden of proving that any Content does not violate any laws or intellectual property rights rests solely with you.

6. INTELLECTUAL PROPERTY OWNERSHIP. All YCH Hops Content included on the Site, such as text, graphics, logos, button icons, images, audio and/or video media, digital downloads, data compilations, and software, is the property of YCH Hops and is protected by U.S. and international intellectual property laws. The compilation of all content on this site is the exclusive property of YCH Hops and protected by U.S. and international copyright laws. All software used on this site is the property of YCH Hops or its software suppliers and protected by United States and international intellectual property laws.

7. INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. YCH Hops has in place certain legally mandated procedures regarding allegations of copyright and other forms of intellectual property infringement occurring on the Site. YCH Hops’s policy is to investigate any allegations of intellectual property infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want YCH Hops to delete, edit, or disable the material in question, you must provide YCH Hops with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the subject work claimed to have been infringed, or, if multiple works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit YCH Hops to locate the material; (d) information reasonably sufficient to permit YCH Hops to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to YCH Hops at hops@YCHHops.com .

8. INAPPROPRIATE CONTENT. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. YCH Hops reserves the right to terminate your receipt, transmission, or other distribution of any such material using the Service, and, if applicable, to delete any such material from its servers. YCH Hops intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of this Agreement or of any applicable laws.

9. PROHIBITED USES. YCH Hops imposes certain restrictions on your permissible use of the Site and Services. Violating or attempting to violate any security feature of the Site is strictly forbidden. Violations of security include, without limitation, (a) accessing content or date not intended for you, including logging onto a server or account that you do not have authorization to access; (b) attempting to damage, disable, overburden or impair the site in any way, attempting to test the vulnerability of the Site, the Services, or any affiliated network, or to breach security measures without proper authorization; (c) attempting to modify, reverse-engineer, decompile, disassemble or reduce the source code used by YCH Hops to provide the Site and the Services to you. Any attempts to violate security of the Site or the Services may subject you to civil and/or criminal liability.

10. ALLEGED VIOLATIONS. YCH Hops reserves the right to terminate your use of the Site, and, in its sole discretion, to reject, to refuse to post, or to delete any Content on the Site for any reason. You agree that YCH Hops or its representatives may access your account and records to investigate complaints or allegations of abuse, infringement of third party rights, or other prohibited uses of the Site. YCH Hops, without limiting its right to terminate your account as described below, may terminate your account or your access to the Site immediately, with or without notice to you, and without liability to you, if YCH Hops believes that you have violated any of the Agreement terms.  YCH may cancel any order upon its discretion or pertaining to any issues such as inventory accuracy, pricing discrepancy or violation of YCH Terms and Conditions.  

11. RETURN POLICY. YCH Hops will provide a refund within 30 days of purchase, provided the terms and conditions contained within our Return Policy are met. See our Return Policy for information relating to product exchanges and returns.

12. PROMO CODES AND MEMBER DEALS. YCH Hops will honor one active promo code per order, at the time of purchase. Promo codes cannot be used in duplicate or retroactively added to any YCH Hops purchase.

13. WARRANTIES. PRODUCTS AND SERVICES ACQUIRED THROUGH THIS SITE ARE WARRANTED FROM DEFECTS FOR 6 MONTHS FROM DATE OF SALE, ALL OTHER IMPLIED WARRANTIES, TO INCLUDE WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE WAIVED. YCH Hops HEREBY DISCLAIMS ALL WARRANTIES. FOR USE OF THIS SITE, THIS IS MADE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF OR INABILITY TO USE THE SITE.  Solely at its discretion, YCH can disable, delete or deny any account or request for access.  Access or availability to the site is not guaranteed. 

14. LIMITED LIABILITY. YCH Hops’ LIABILITY TO YOU IS LIMITED. TO THE LESSER OF $100 OR THE AMOUNT PAID TO YCH Hops ON THE TRANSACTION ALLEGED TO HAVE CAUSED THE DAMAGE, IN NO EVENT SHALL YCH Hops BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY YCH Hops. ALL CLAIMS FOR DAMAGES MUST BE BROUGHT WITHIN 1 YEAR OF SALE. THIS LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY OR FORM OF ACTION.

15. AFFILIATED SITES. YCH Hops may contain links to other sites on the World Wide Web. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the Website or any association with its operators. You acknowledge and agree that this Website is not responsible for the availability of such external sites or resources, nor responsible or liable for any content, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

16. INDEMNITY. You agree to indemnify, defend, and hold harmless YCH Hops, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all user’s personal claims, third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of this Agreement, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. YCH Hops will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.

17. GOVERNING LAW. This Agreement shall be construed in accordance with and governed by the laws of the United States and the State of Washington, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Yakima County, Washington, USA in all disputes arising out of or related to the use of the Site.

18. SEVERABILITY; WAIVER. If, for whatever reason, a court of competent jurisdiction finds any term or condition in this Agreement to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

19. TERMINATION. You may terminate this Agreement at any time, provided that you discontinue any further use of the Site. YCH Hops also reserves the right at its sole and arbitrary discretion to terminate your use of the Site for any reason. Upon termination by either party, you must promptly destroy all materials downloaded or otherwise obtained from the Site or through the Service, as well as all copies of such materials, whether or not such copies were made in accordance with this Agreement.

20. COPYRIGHT. All contents of Site or Service are: Copyright © 2016 YCH Hops LLC. All rights reserved.


PRIVACY POLICY

WEBSITE PRIVACY POLICY EFFECTIVE DATE: September 22, 2016 1. INTRODUCTION. Yakima Chief-Hopunion LLC (“us,” “we,” “Company,” or “YCH Hops”) is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website (“the Site”) at spot.ychhops.com and the services provided through the Site (the “Services”). We created this Website Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may practices and policies that differ from this Privacy Policy.

1. BY USING THE SITE AND OR PURCHASING PRODUCTS VIA THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SITE.

2. TYPES OF INFORMATION COLLECTED

(2.1) TRAFFIC DATA COLLECTED. We automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; (4) types of web browsers used to access the Site; and (5) your operating system (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for improving your experience on the Site.

We also may use small pieces of information that a website sends to your computer’s hard drive while you are viewing the site (“cookies”). We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. You are free to disable cookies; however disabling cookies may prevent you from taking full advantage of the Site.

(2.2) PERSONAL INFORMATION COLLECTED. In order for you to access certain services and to purchase items and products that we offer via the Site, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); and/or (2) Financial Data (such as your account or credit card number); and/or (3) Personal Data (such as your employer or job title). If you communicate with us via e-mail, or otherwise complete purchase orders, surveys, or any other online forms, any information provided in such communication may be collected as Personal Information. We will not use your information in a manner different than the purpose for which it is collected, without obtaining your consent prior to such use.

(2.3) CONTACTING YCH Hops. If you contact us for any reason we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.

(2.4) ENFORCEMENT. We may use the information we collect in connection with your use of the Site or Services in order to investigate, enforce, and apply our Agreement and Privacy Policy.

3. USES OF INFORMATION COLLECTED

(3.1) COMPANY USE OF INFORMATION. We use Contact Data to contact you when necessary. We will also use Contact Data and/or Personal Data to send you information about our company or our products or services only if you choose to opt in to receiving such information. We use your Financial Data to bill you for items and products.

(3.2) SHARING OF PERSONAL INFORMATION. We share certain categories of information we collect from you in the ways described in this Privacy Policy. We do not share Contact Data with other companies for the purposes of sending you information third party products or services. We may, however, share Contact Data, Personal Data and Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Site. Those business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your Contact Data, Financial Date, and other Personal Information to carry out their specific business obligations to Company. We also respond to subpoenas, court orders, or legal process, and will turn over Personal Data, Contact Data or Financial Data if required by law. We will also transfer information about you if this company is acquired by or merges with another company.

4. CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION. Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce our Agreement. Your Personal Information is stored on secure servers that are not accessible by third parties. We provide you with the capability to transmit you Personal Information via secured and encrypted channels if you use a similarly equipped web browser.

We limit the access to your Personal Information to those employees and contractors who need access to perform their job function. If you have any questions about the security on the Site, please contact us at info@YCH Hops.com. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot ensure absolute security in the case of unrelated parties (hackers) unlawfully intercepting or accessing information or confidential transmissions.

YOU HEREBY ACKNOWLEDGE THAT YCH Hops IS NOT RESPONSIBLE FOR ANY SUCH INADVERTENT DISCLOSURES OR ANY INTERCEPTED INFORMATION SENT VIA THE INTERNET, AND YOU HEREBY RELEASE US FROM ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE USE OF INTERCEPTED INFORMATION IN ANY UNAUTHORIZED MANNER.

5. USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION. We maintain a procedure in order to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may contact us at info@YCH Hops.com.

6. LOST OR STOLEN INFORMATION. You must promptly notify us if your credit card or other Financial Data is lost, stolen, or otherwise used without permission. In such an event, we will remove that credit card number from your account and update our records accordingly.

7. PUBLIC INFORMATION. The Site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We also may make chat rooms, forums, message boards, product review boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.

8. METHOD OF CONTACT. If you have a question or concern regarding this Privacy Policy, believe that this Privacy Policy has been violated, you may e-mail YCH Hops at hops@ychhops.com or write to YCH Hops at the following address:

YCH Hops LLC
306 Division Street
Yakima, WA, 98902

In your correspondence, please describe your question, concern, or complaint in as much detail as possible. We will investigate and respond to you promptly.

9. LINKS. The Site may contain links to third party websites with which we have no affiliation. Except as set forth above, we do not share your Personal Information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.

10. UPDATES AND CHANGES TO PRIVACY POLICY. We reserve the right to contact Website visitors regarding changes to the Privacy Policy, or any other policy, or subscriber agreement. Any such change, update, or modification may take place without warning and will be effective immediately upon posting on the Site.


SHIPPING POLICY

All shipments are sent from Yakima, Washington State via UPS Ground or Freight.  After order is placed, we endeavor to ship it no more than 48 hours after it is received during normal business operating hours, 7:00 to 16:00 Monday through Friday, excluding our observed holidays.  Product is intended for use by account holder only and drop shipments are prohibited, allowable only by YCH Hops discretion on a case by case basis. 

After shipment leaves YCH facilities, all responsibility for safe and timely delivery is transferred to the carrier.  Once shipment confirmation has been transmitted to customer, all inquiries regarding arrival times and delivery exceptions should be directed to the carrier in question.

Spot.YCHHops.com ships within the United States, exempting the US Virgin Islands, Puerto Rico, Guam, military and air force bases.  Expedited shipping options may not be valid for Alaska and Hawaii.

YCH Hops reserves the right to refuse any order.


RETURN POLICY

YCH Hops strives to provide each patron with superior customer service by resolving any purchase problem as quickly and as easily as possible. Customers may return an item purchased from YCH Hops within 30 days of purchase, provided the following terms and conditions are met. Please note that not all items are covered by our return policy.

1. RETURN MERCHANDISE AUTHORIZATION. All YCH Hops returns and/or replacements require a Return Merchandise Authorization (RMA). To request an RMA, please contact a YCH Hops customer service representative by calling 800.952.4873 or e-mailing returns@YCH Hops.com with the subject RMA Request.

2. PRODUCT REPLACEMENT. Customers may request a replacement for their purchase within 30 days of the order ship date for any of the following reasons: defective Item and/or incorrect item.

Upon issuing an RMA, YCH Hops will send a pre-paid shipping label for return of the wrong and/or defective item. Once the original product (including the associated RMA number) has been received, YCH Hops will ship a replacement in alignment with all YCH Hops shipping policies.

3. PRODUCT REFUND. 

All returns are upon YCH discretion and terms are subject to change.  We warranty the quality product for 3 years from date of production.  Product sold after best by date is ‘as is’, unless product or packaging is damaged in such a way as to significantly harm quality. 

Product should be inspected for damage upon receipt and the carrier must be notified at time of receipt to verify damage occurred during shipping.  Any damage otherwise must be reported to YCH within 30 days of receipt for a full exchange or refund.  Funds may take up to 10 business days to return to account.

All spot hop purchases are final.

Call 509-453-4792